FAA processing of pilot certificates, which used to take an average of 50 working days, has been cut to 21 working days. The FAA has also pledged to provide the results of pilot exams in 20 days, down from 25 days, and reduce the time it takes to respond to pilot correspondence from seven to three days. Customer service telephone lines at the Airmen Certification Branch are staffed Monday through Friday from 7:30 a.m. to 3:45 p.m. CST. Persons interested in the status of their pilot certification may contact the branch by calling 405/954- 3261, or writing DOT/FAA, Airmen Certification Branch, AVN-460, P. O. Box 25082, Oklahoma City, OK 73121.
FAA has also released a revised General Aviation Action Plan, a strategic blueprint of their commitment to the general aviation industry.
FAA is converting written exams to computer-based tests. When all the exams are converted, the FAA will no longer publish written test books. They will provide the questions and their associated subject matter reference material through an electronic bulletin board service. Conversion of all tests should be complete by June 15, 1995.