We believe that our employees are the most important resource that we have available to support us daily in the fulfillment of the “aviation” mission for the State of Texas. They are, as team members, our winning hand. In this and future issues of Wingtips, we will showcase an employee, so that you can get to know them, their responsibilities and their interest.
By Mane C. Peinado
The highest mast in our ship [aircraft] is “Miss Susan,” who keeps us on course daily as we soar in good weather, turbulence and, heaven help us, microbursts. This analogy is a play on words, of course, but for most of us, Susan sets the pace for our working day.
Susan is the first person that people reach when they contact our office – by phone or in person. She is the one whose knowledge and attitude projects a “good image” to our public; and who professionally can problem-solve a situation before it reaches a dangerous point. Situations that start out innocently: “Who in your division handles noise? . . . Some crazy pilot is buzzing my animals.” … “I want to file a complaint Aviaton Division about an airline . . . they lost my luggage.” . . . “What is your address? … Are you sure you are located there?” … “Why don’t you take credit cards? … only cash or checks.” Is this the Motor Vehicles place? … or where am I?” … and the beat goes on. Cool and collected, Susan disperses information right and left, efficiently and effortlessly, it seems. Multi-talented Susan pinch hits as a fleet driver, emergency courier, recycling coordinator, telephone liaison person, project mailings facilitator and in many other capacities.
She came to us in 1989 when we were still located at the “old” Anson Jones Building – oh, what memories – an artifact, the building, that is, which used to house at one time, Austin’s most famous medical office: the morgue. Dutifully converted to a state agency, Aviation enjoyed a long and healthy life there, along with Susan. If I remember correctly, she developed a close relationship with the Fire Department folks across the street, who were experts at helping out damsels who occasionally locked themselves out of their vehicles. Oh, and there is more . . . seriously, we have enjoyed Susan tremendously and appreciate her contributions to our division.
A native Texan, born and raised in Houston, Susan continues to infuse us with her friendship and spirit of cooperation. She is married to Kenneth Page an antique store owner and a successful Austin entrepreneur. Kenneth and Susan have three children: John, a lieutenant colonel in the Marine Corps; Deborah, a Delta Airlines flight attendant; and Carmen. a CPA in Fort Worth. Believe it or not, Susan has five grandchildren and two great-grandchildren. An avid reader and weekend gardener, Susan greatly enjoys her Oak Hill acreage along with Big Red, where the deer and the antelope roam…
